TERMS & CONDITIONS

 

RESERVATIONS

When you book a table on OpenTable.com through the Cottons website, your reservation is instantly recorded in the restaurant's computerized reservation book - the same one the restaurant's host uses to track all reservations. Unlike other "online" reservation services which rely on faxes or table allocations, OpenTable has live Internet connections into the restaurants themselves. So restaurant availability information is up-to-date, and your reservations are confirmed.

Track & trace

In line with the current government guidelines, guests must fill in their details in the track and trace app - NHS COVID-19 provided before entering the premises otherwise entry will NOT be allowed.

To dine inside, you must be from the same household or social bubble.

No-Show Policy

Our partner OpenTable is committed to providing superior quality services to Users and Restaurants. To assist us in maintaining a consistently high level of service, Guests must cancel any reservations that they will be unable to honor at least 48 hours in advance of the reservation. If you are unable to keep your reservation and you fail to cancel at least 48 hours in advance of the reservation, OpenTable will send you an email letting you know that our records indicate that you were a no-show. No-show fees is £10 per person.

 

You may cancel your reservation via the OpenTable Sites. We require a debit or credit card number to finalize your reservation. In order to use the Reservation Services for Cottons, you must provide valid debit or credit card information. To confirm that the debit or credit card information you have provided is accurate, OpenTable may place a temporary authorization on your debit or credit card at the time you provide your debit or credit card information. After verification that your debit or credit card information is accurate, usually within a few days, the authorization will be removed. You may be required to cancel your reservation in accordance with Cottons’s cancellation policy, which is disclosed at the time the reservation is made. OpenTable uses this debit or credit card information as described in their privacy policy and shall have no liability for any charges made to the debit or credit card account for any failure to cancel your reservation in accordance with a Restaurant’s cancellation policy.

 

Upon arriving at the Restaurant, it is the Guest’s responsibility to notify the host that the Guest has a reservation. By using the Reservation Services, Guest agrees to receive no-show notifications by email after a report that your reservation was not honored, whether or not that was in fact the case. Your Account will be suspended if you are a no-show for four reservations within a 12-month period. If you receive a no-show notification email in error, please click here for information on how to dispute it. User agrees that all final no-show determinations will be made by OpenTable in its sole discretion.

 

USE OF WEBSITE

1. About Us
This website ("website") and the services provided therein are provided by Beast Hospitality Ltd. (“Cottons Rhumshack”, “Cottons”), a company incorporated in England and Wales under company number 11837202. Our registered office is Unit 10 Flagstaff House, St George’s Wharf, London, England, SW8 2LE. If you need any information or have a complaint about our Website or any of our services please contact us by mail to the above address, or via email: pr@rhumshack.co.uk

 

2. Privacy
Your privacy is important to us. Please see our Privacy Policy for details of what information we collect and how we will use and protect it.

 

3. Ownership of materials and licence terms
Our Website and the materials on it or provided to you through them are protected by copyright, trade mark and other intellectual property rights and laws throughout the world and are owned by, or are licensed to Beast Hospitality Ltd. and/or third parties. You are permitted to display the materials on our Website on a computer screen and to download and print a hard copy for your personal use provided you do not alter or remove any of the content or any part of our Website without our express permission to do so and that you do not change or delete any copyright, trade mark or other proprietary notices.

You agree not to use our Website or any of the materials on them for any:

  • unlawful purpose or in contravention of applicable law

  • commercial exploitation without our prior written consent

  • any purpose or in any manner that may give a false or misleading impression of us, our staff or our services

  • use, upload or transmit any material that is defamatory, offensive, obscene or otherwise unlawful, or which may cause offence or distress or which may affect or infringe the rights of any other person

  • any device, software, file or mechanism which may interfere with the proper operation of this website or our systems

  • establish a link to our Website from any other website, intranet or extranet site without our prior written consent; do anything that may interfere with or disrupt our Website or our services; or encourage or permit others to do any of the above.

In the event that you do not comply with the above restrictions, any person affected by your actions may bring a claim against you and/or Beast Hospitality Ltd. We will pursue a claim against you for any losses and costs (including legal costs) we may suffer as a result of your actions. You agree and undertake that you own the rights in any materials you submit to us via the Website or otherwise and/or that you have obtained any relevant permission to use them.

 

4. Suitability of materials
We do not give any assurance that the materials provided or available to you on or through our Website are suitable for your requirements or that they will be secure, error or virus free and we will have no liability in respect of those materials.

 

5. Website availability
Our Website is provided free of charge and we make no guarantee that they will be uninterrupted or error free. We reserve the right to modify, suspend or withdraw the whole or any part of our Website or any of their content at any time without notice and without incurring any liability.

 

6. Links from our Website
We may, from time to time, provide links from our Website to website's that are owned and controlled by third parties. These links are provided only for your convenience and we have no control over and will have no liability in respect of those websites.

 

7. Security
Internet transmissions are never completely private or secure and there is a risk, therefore, that any message or information you send to us from our Website may be intercepted and potentially read by others. We will have no liability in respect of any transmissions you send to us and you do so entirely at your own risk.

 

8. Accuracy of information
We take care to ensure that all information available on our Website about our services is accurate. However:

  • our services are continually developing and, occasionally, the information we put on our Website may be out of date. We reserve the right to change such information at any time. Any newsletters, blogs and other items offering information have been prepared for general interest only and are not a substitute for specific professional advice and should not be read or used as such;

  • information provided by third parties is not checked by us and we have no responsibility for it. Any redress for such information should be made against the relevant third party.

 

9. Disclaimer
Beast Hospitality Ltd. does not warrant or represent that the material on our website is accurate, complete or current or that the website will be free of defects, viruses, uninterrupted or secure. This website is provided on an "as is" and "as available" basis. Nothing contained in the pages of our website should be construed as legal, financial or other professional advice. Detailed professional advice should be obtained before taking or refraining from any action based on any of the information or material contained in our website.

 

10. Use of Website outside England and Wales
Beast Hospitality makes no claims or representations that any or all of the content of our Website may be lawfully viewed or downloaded outside England and Wales and, unless otherwise specifically stated, the content and our Website are directed solely at users who access our Website from England and Wales. If you choose to access the website from outside England and Wales, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.

 

11. Liability for our mistakes
We will not be liable to you or any third party for any direct, indirect, incidental, special, punitive or consequential loss, damage or expenses (including without limitation any loss of materials, interruption of service or wasted expenditure) howsoever arising out of your use of this website, where:

  • there is no breach of a legal duty of care owed to you by us;

  • the loss or damage is not a reasonably foreseeable result of any such breach; or

  • any loss or damage or increase in loss or damage results from a breach by you of these terms and conditions.

The foregoing limitations shall apply regardless of theory under which such cause of action is brought, whether in contract, tort, warranty or otherwise. Nothing in these terms and conditions excludes or limits our liability for fraudulent misrepresentation or for death or personal injury caused by our negligence.

 

12. Indemnity
You agree to indemnify and hold Beast Hospitality Ltd, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable legal fees, made by any third party due to or arising out of your use of the Website and/or breach of any of our terms and conditions including these Terms.

 

13. Third party rights
Nothing in these Terms and Conditions is intended to nor shall it confer a benefit on any third party under the Contracts (Rights of Third Parties) Act 1999 and a person who is not a party to these Terms and Conditions has no rights to enforce them.

 

14. Waiver
No delay or decision not to enforce rights under these terms and conditions will constitute a waiver of the right to do so and will not affect rights in relation to any subsequent breach.

 

15. Invalidity
If any of these Terms are found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other conditions which shall remain in full force and effect.

If any of these Terms are found to be invalid or unenforceable but would cease to be invalid or unenforceable if some part of the provision were deleted, the provision in question shall apply with such modification as may be necessary to make valid and enforceable.

 

16. Governing law
These Terms and Conditions are subject to the laws of England and Wales and each of us hereby submits to the exclusive jurisdiction of the English and Welsh courts.

WE RESERVE THE RIGHT TO CHANGE THESE TERMS AND CONDITIONS AT ANY TIME. THE NEW VERSION WILL BE POSTED ON THIS WEBSITE AND WILL TAKE EFFECT IMMEDIATELY UPON POSTING. IF YOU USE THE WEBSITE AFTER THE NEW TERMS AND CONDITION HAVE COME INTO EFFECT, YOU WILL BE INDICATING YOUR AGREE TO BE BOUND BY THESE NEW TERMS AND CONDITIONS.

 

GIFT CARDS

1. Use of gift cards

Beast Hospitality Ltd. reserves the right to update and change the terms and conditions of our gift cards at any time. This does not affect your legal rights. Use of your gift card constitutes acceptance of our Terms and Conditions and we therefore recommend you read them carefully. Beast Hospitality Ltd. gift cards (and all trading names of Beast Hospitality Ltd.) remain the property of Beast Hospitality Ltd. who maintains the right to cancel the card in situations where it is deemed necessary to do so.

 

The value of your gift card can be redeemed in any Cottons Restaurant in the UK: Camden, Shoreditch, Vauxhall or Notting Hill. The gift card balance cannot be exchanged for cash or redeemed against the purchase of another card. The maximum amount that an individual gift card can hold is £100; this limit cannot be exceeded by performing balance transfers.


2. Validity
Your Cottons Restaurants gift card is valid for a period of 12 months from the date of purchase, after which any remaining balance will be removed and the card will become invalid and no longer available for use.


3. Lost/ Stolen/ Damaged Cards
In cases where your gift card is lost or stolen, Cottons Restaurants is unable to replace or reimburse the remaining balance on a card. Cottons Restaurants cannot be held responsible for the any balance lost on a Cottons Restaurants gift card as a result of theft or fraud.


4. Using a Cottons Restaurants gift card
Customers may use their gift card at all Cottons Restaurants in London.


5. Remaining Balances
Should you have any remaining balances after purchase within a Cottons Restaurant, your balance will remain on your card for use at a later date. At future uses, you may
 

If a partial refund is made for any purchase using a Cottons Restaurants gift card and another method of payment, then any refund amount owing will be credited to the Cottons Restaurants gift card in the first instance.
 

If the total to be refunded is more than originally paid by Cottons Restaurants gift card, then any remaining refund balance will be refunded to the other method of payment used (debit/credit card or cash).


 

6. Governing Law and jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

 

CONTACTING US AND MAKING A COMPLAINT

Please do contact us if you have any questions or complaints about this privacy policy or about how we handle your information.

 

This privacy statement covers Cottons restaurants website at the following address: www.cottons-restaurant.co.uk

 

If you have any comments or questions, please contact us at the address above or via email to pr@rhumshack.co.uk

 

If you are not satisfied with our response to any query or request or you believe our use of your information does not comply with data protection law, you can make a complaint to the UK regulator in relation to data privacy, being the Information Commissioner. See www.ico.org.uk for more information.

 

PRIVACY POLICY

Beast Hospitality Ltd. ("we", “us”, “our”, (“Cottons Rhumshack”, “Cottons”) are committed to protecting and respecting your privacy.

This privacy policy (“Privacy Policy”) together with our and Terms & Conditions and any other documents referred to therein, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.cottons-restaurants.co.uk, or any other websites owned by Beast Hospitality Ltd. (“Site”), by purchasing tickets from us or attending one of our events, you are accepting and consenting to the practices described in this Privacy Policy.

For the purpose of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, (“GDPR”) or any subsequent amendment or replacement or supplementary legislation (together “Data Protection Law”), the data controller is Beast Hospitality Ltd. of Unit 10 Flagstaff House, St George’s Wharf, London, England, SW8 2LE.

We may collect and process the following data about you:

1. Information you give us
You may give us information about you by filling in forms on our Site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our Site, attend our events, subscribe to our newsletter, place an order on our Site, enter a competition, participate in discussion boards or other social media functions on our Site, promotion or survey, events and seminars and when you report a problem with our Site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph or country of residence.

2. Your IP Address
We use your IP address to help diagnose problems with our server and to administer the Site. Your IP address is also used to help identify you and to gather broad demographic information about you. Your IP address may also be used to assist in the detection of fraud and we may pass this information to the police.

3. Cookies
We may store information about you using cookies.

A cookie is a small file that is automatically issued to your computer when you enter our site and which is stored by the browser on your computer's hard drive. Cookies store some basic information that helps us to identify if a user of your computer has visited the site before.

We use cookies to deliver content specific to your interests. We may also display and/or allow third party advertisers to display advertisements on our Site and we and/or such advertisers may also use cookies to record information about your use of the advertisement which you have seen and the types of things you appear interested in.

We and/or third party advertisers may serve advertisements that we and/or any third party advertiser believe are most likely to be of interest to you, based on information about your visit to this and other website's (this information is anonymous in that it does not include your name, street address, e-mail address or telephone number).

For more information about this type of online behavioural advertising, please visit www.youronlinechoices.com.

You can disable cookies or set your browser to alert you when cookies are being sent, but if you choose to do so you may not be able to access some areas of the site.

For more information on deleting or controlling cookies we recommend www.AboutCookies.org.


4. How We Use Personal Information
Registration forms or order forms for our services, surveys and/or entry forms for our competitions and prize draws require you to give us personal information (like your name, address, date of birth, mobile number and/or email address).

Your personal information may be shared between Wix and other third parties when you place an order for a particular servicein accordance with this Privacy Policy and Wix’s Privacy policy.

Your personal information is used by us to contact you by post, phone or by electronic mail when necessary in connection with transactions, services or competitions entered into by you. We may also contact you relating to products and services from our partners, however, your information will not be supplied to them.  

In addition to being able to unsubscribe from our mailing lists at the bottom of each email, you can also unsubscribe by emailing pr@rhumshack.co.uk

 

5. Carefully Selected Third Parties
If you opt in to receive information or offers from carefully selected third parties regarding their goods and/or services, we may provide your personal information to such third parties so that they may contact you by post or electronic mail with such information or offers.

 

6. How We Use Financial Information
Financial information that is collected is used to authorise payment and bill you for products and/or services that you purchase. When you make a purchase, your consent is given to provide your financial or personal information to those third parties necessary to process your transactions with us credit card companies and banks. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Except as provided above, we will not share financial information with third parties without your prior consent.

 

7. Disclosure of Your Personal Information and Financial Information in Compliance with Laws
You should be aware that we may release your personal information or financial information when we believe it is necessary to comply with laws or regulations, to assist law enforcement, to enforce any terms under which you transacted with us on, or to protect our rights, property or safety and/or such rights of other users of the Site.

 

8. Transfer of Personal Information in Event of Sale
In the event that we are sold, or we transfer some of our assets to another party, your personal information could be one of the transferred assets. If your personal information is transferred, use of your personal information will remain subject to this Privacy Policy. Your personal information will be passed on to a successor in interest in the event of a liquidation or administration of Beast Hospitality Ltd.

 

9. How We Use Demographic Information
Demographic information is statistical data about our purchasers' age, gender, location etc. We use this demographic information to tailor our Site to the interests of our users. This information may be shared with advertisers only on an aggregate basis so that they can tailor their advertisements to the appropriate audience. "On an aggregate basis" means that your personal details would not be identifiable in the demographic information that we may use with advertisers.

 

10. Other Sites/Third Party Vendors and their Privacy Policies
This Site may contain links to other web sites. We are not responsible for the privacy practices or the content of such web sites or for the privacy policies and practices of other third parties, and so you should be careful to read those web sites' privacy policies independently.

 

11. Policy Amendments
We may update this privacy policy from time-to-time by posting a new version on our Site. You should check this page occasionally to ensure you are happy with any changes.

 

12. Where we store your data
All our data is stored securely within the cloud. We utilise systems including Google Drive and Wix to do so. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. In particular, this means that your personal data will only be transferred to a country that provides an adequate level of protection (for example, where the European Commission has determined that a country provides an adequate level of protection) or where the recipient is bound by standard contractual clauses according to conditions provided by the European Commission (“EU Model Clauses”).

Our Site is accessible via the internet and may potentially be accessed by anyone around the world. This means that where you chose to post your data on our Site, it could be accessed from anywhere around the world and therefore a transfer of your data outside of the EEA may be deemed to have occurred. You consent to such transfer of your data for and by way of this purpose.

 

13. Protection of information

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted through Stripe. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will endeavour to protect your personal data, we cannot guarantee the security of your data transmitted to our Site. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

14. Your Rights

You have the right under Data Protection Law, free of charge, to request:

  • Access to your personal data held by us

  • Rectification or deletion of your personal data

  • A restriction on the processing of your personal data

  • Object to the processing of your personal data

  • A transfer of your personal data (data portability)

You can make a request in relation to any of the above rights by writing to us at the contact email address given at the end of this Privacy Policy. We will respond to such queries within 30 days and deal with requests we receive from you, in accordance with the provisions of Data Protection Law.

You may instruct us not to process your personal information for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

 

15. Consent

You have the right to withdraw your consent to us processing your personal data, at any time, by writing to us at the contact address given at the end of this Privacy Policy. 

Where we process your personal data for marketing purposes, we will inform you and obtain your opt in consent (before collecting your personal data) if we intend to use your personal data for such purposes or if we intend to disclose your information to any third party for such purposes. If you change your mind about being contacted in the future, please click on the opt out options and we will remove you from our mailing lists.

 

16. Data retention

We retain personal data for as long as necessary for the relevant activity for which it was provided or collected. We retain this data in line with Stripe and Wix's Data Retention Policy. If you have opted-in to our mailing list, then we shall retain your personal information for marketing purposes, allowing you to keep up to date with The Rhumshack Group, Cotton’s Restaurants and other businesses within Beast Hospitality Group. We shall not retain financial information.

 

17. Updating Information
Please let us know if the personal information which we hold about you needs to be corrected or updated.

 

18. Changes to our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on this page and, when we make significant changes which affect your rights as a data subject, we will give you 30 days prior notice by email. Please check back frequently to see any updates or changes to our Privacy Policy. This Privacy Policy was last updated on 23rd of May 2018 and replaces any other Privacy Policy previously applicable from this date.

 

18. Contact
If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email: pr@rhumshack.co.uk 

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